Help & Frequently Asked Questions

How do electronic tickets work?
What if I don't have the Adobe Acrobat Reader?
I lost/deleted my tickets. What can I do?
I can't print my tickets. What now?
What if I or someone else makes copies of my ticket?
What if my tickets are stolen?
Can I order via telephone?
What if I can't find a ticket?
How do I checkout when I'm finished shopping?
I don't know my Username and/or Password! What do I do?
Can I just email you my credit card information?
What if I get disconnected?
What if I change my mind about the quantity I want to order?
Why are there Service Fees?
Who handles refunds?
How are cancellations, postponements and artist venue changes handled?
Is your website secure?
Why do you need my telephone number and/or email? What about my privacy?
Does your site use cookies?
Why was my card declined?
Why am I getting an Address Verification Error (AVS)?
What if I can't print out my ticket?
Can I change the name on my ticket?
I'm not sure if my order went through. How can I tell?
I've still got a question. How can I contact you?


How do electronic tickets work?
Upon completing your order, you will be prompted to download your tickets immediately. These tickets will be in PDF format, which you can open and view using the Adobe Acrobat Reader. Just print out these tickets and bring them with you to the event. You can also log back into your account at any time to access your tickets. Please note: We will NOT be mailing any paper tickets to your home/business address.

What if I don't have the Adobe Acrobat Reader?
Don't worry, click here to download the Reader for free!

I lost/deleted my tickets. What can I do?
If you lose your tickets, you can always recover them by visiting the MY ACCOUNT section of MissionTix. Once you are logged in you can download your tickets.

I can't print my tickets. What now?
Make sure you have the newest version of the Adobe Acrobat Reader installed, and that your printer is turned on and working properly. If you still can't print your tickets, contact us and we'll help you with your order.

What if I or someone else makes copies of my ticket?
Only the first scan of the barcode on your ticket will be allowed entry into the event. If multiple copies do show up, the venue reserves the right to request identification and/or refuse entry to any or all ticketholders. So keep your tickets in a safe place! If your tickets have been stolen, contact us immediately at support@missiontix.com or 410.982.0799.

What if my tickets are stolen? Contact us
immediately, explain your situation, and we'll help you with your order.

Can I order via telephone?
We are available weekdays from 10 AM – 5 PM. For local callers, dial 410.982.0799. You can also reach us through our toll-free number at 1.888.996.4774. Please note that ordering over the phone does not eliminate the need to set-up an account or place your order via the Internet.You are required to take the same steps as if you ordered them at home.

What if I can't find a ticket?
The "Search" feature allows you to locate tickets by entering any keyword related to the event. If you do not find the ticket you are looking for, it may not be on sale yet. Check back at a later date.

How do I checkout when I'm finished shopping?
When you're finished shopping, select "Checkout." At this point, you can complete the order online using a valid credit card. If you have any problems with your order, please contact us.

I don't know my Username and/or Password! What do I do?
If you've lost or forgotten your username and/or password, click here to request that an email be sent to you with your info.

Can I just email you my credit card information?
No. Many people feel safe sending us credit card information in an email because they assume it's private. Unfortunately, any information included in an email is not secure since it travels over the Internet on normal (unsecured) channels. So for your safety, we only take orders via our secure online ordering system.

What if I get disconnected?
Depending on how far you were in your ordering process, your order may still have completed successfully. Check your order by logging into the MY ACCOUNT section of MissionTix to see your processed orders. If your tickets are not available, contact us and we'll help you with your purchase.

What if I change my mind about the quantity I want to order?
Within the Ticket shopping cart, you can change the quantity ordered by typing a different number. Select “Recalculate” to update your total.

Why are there Service Fees?
There are actually a lot of parties involved in making MissionTix possible. For every ticket transaction, we have to pay an amount to our credit card vendor. The small service fee that we charge on each ticket helps us with those bills and allows us to continue offering you the convenience of online ticket purchasing. But don't worry, we made sure that our fee is still less than the price of other bigger competitors.

Who handles refunds?
The decision to allow refunds is made exclusively by the venue or promoter. Typically the face value of the ticket is refunded, but because the processing of the ticket order has already occurred, the service fee cannot be refunded. Tickets are never refunded unless otherwise approved by the venue/promoter.

How are cancellations, postponements and artist venue changes handled?
Occasionally events are cancelled by the promoter, team, band or venue. If you've already purchased your tickets online, you could potentially receive a refund for that event. Generally, all decisions are handled by the venue. Please note that service fees are not refunded even in the event of a cancellation.

Is your website secure?
Yes, our secure server software (SSL) is among the best software available today for ensuring secure e-commerce transactions. It encrypts all of your personal information, including your name and address, so that it cannot be read as the information travels over the Internet.We do not store any credit card numbers.

Why do you need my telephone number and/or email? What about my privacy?
We ask you to provide us with your telephone number or an email address where we can reach you, just in case we run into a problem processing your order. Your privacy is important to us, so the information you provide is always kept confidential.

Does your site use cookies?
Yes, but only if you have them turned on. They can improve your experience at our site, but are not necessary to complete any ticket orders.

Why was my card declined?
Credit cards are declined for a number of reasons. Most commonly, the card's billing address, card number, expiration date, or security code was entered incorrectly during check out. Please verify all card information was entered correctly. If there are not enough funds in your account to complete your order, your card will also be declined.

Why am I getting an Address Verification Error (AVS)?
To prevent fraudulent transactions, our AVS system verifies the billing address of your credit card before you are able to purchase tickets. If you are getting an AVS error, please verify all billing information is correct and up to date. If you moved recently, the zip code or street address might be incorrect. If the billing address is correct, your bank must contact us to verify. If you see a charge(s) on your bank statement as a result, they are just "pending" and will disappear shortly. This can take anywhere from a few hours to disappear, to 1 or 2 days.

What if I can't print out my ticket?
If your printer is not working, or you do not have access to a printer, your ticket will be available at Will Call. On the day of the event, venues are given a list of all ticket purchasers. If you are the ticket holder, please present a valid photo ID at your venue's Will Call or Box Office for entry.

Can I change the name on my ticket?
For some events the name on your ticket will be cross-checked with a photo ID. If you need to change or update the name on your order, please contact us via phone or email with the last four digits of the credit card you used for purchase. We will verify your order and send you an updated ticket. Name changes must be submitted at least 2 business days before the event.

I'm not sure if my order went through. How can I tell?
If you have an active print-at-home order with us, your tickets will be available for download immediately in your MissionTix account. You may also contact us for verification. If it is after business hours the day of your show, please contact the venue of your event for verification.

I've still got a question. How can I contact you?
You can give us a call at 410.982.0799 or 1.888.996.4774, from 10 AM – 5 PM EST on weekdays. You can also email us at support@missiontix.com.