Ticket Questions:
How do electronic tickets work?
What if I don't have the Adobe Acrobat reader?
I lost my electronic tickets. What do I do?
What if I can't print my tickets?
What if I or someone else makes copies of my ticket?
What if my tickets are stolen?
I still haven't received my tickets. What should I do?

General Ordering and Handling Questions:
Can I order via telephone?
What if I can't find a ticket?
How do I check out when I'm done shopping?
I don't know my Username and/or Password! What do I do?
Can I just email you my credit card information?
What if I get disconnected?
What if I change my mind about the quantity I want to order?
Why are there Service Fees?
Who handles refunds?
How are cancellations, postponements and artist venue changes handled?
Is your web site secure?
My browser is displaying a warning message that security has expired. What's up with that?
Why do you need my telephone number and/or email? What about my privacy?
Does your site use cookies?
I've still got a question. How can I contact you?

How do electronic tickets work?
After we process your order and you receive a receipt via email. This email contains the tickets themselves. These tickets are attached to the email in PDF format, which you can open and view using the Adobe Acrobat Reader. Just print out these tickets and bring them with you to the event. Note: We will NOT be mailing any paper tickets to your home/business address. We will email the tickets in a PDF format instead.

What if I don't have the Adobe Acrobat Reader?
Don't worry, click here to download the Reader for free!

I lost / deleted my tickets. What can I do?
If you lose your tickets, you can always recover them by visiting the MY ACCOUNT section of MissionTix. Once you are logged in, choose VIEW YOUR ORDER HISTORY and download your tickets.

I can't print my tickets. What now?
Make sure you have the newest version of the Adobe Acrobat Reader installed, and that your printer is turned on and working properly. If you still can't print your tickets, contact us and we'll help you with your order.

What if I or someone else makes copies of my ticket?
Only the first scan of the barcode on your ticket will be allowed entry into the event. If multiple copies do show up, the venue reserves the right to request identification, and/or refuse entry to any or all ticket holders. So keep your tickets in a safe place! If your tickets have been stolen, contact us immediately at support@missiontix.com or 410-752-8950.

What if my tickets are stolen?
Contact us immediately, explain your situation, and we'll help you with your order.

I still haven't received my tickets. What should I do?
Check on your order by logging into the MY ACCOUNT section of MissionTix, and choosing VIEW YOUR ORDER HISTORY. Occassionally ticket orders can take up to 1 hour to process. If you still haven't received your tickets after this time, contact us immediately and we'll help you with your order.

Can I order via telephone?
Yes! We are available weekdays from 10am - 5pm. For local callers, dial 410-752-8950. You can also reach us through our toll-free number 1-800-760-9008.

What if I can't find a ticket?
The Search feature allows you to locate tickets. If you do not find the ticket you are looking for, it may not be on sale yet. Check back at a later date.

How do I check out when I'm done shopping?
When you're done shopping, select Checkout. At this point, you can complete the order online using Visa or MasterCard. If you have any problems with your order, please contact us.

I don't know my Username and/or Password! What do I do?
If you've lost or forgotten your username and/or password, click here to request an email sent to you with your info.

Can I just email you my credit card information?
No. Many people feel safe sending us credit card information in an email because they assume it's private. Unfortunately, any information included in an email is not secure since it travels over the internet on normal (unsecured) channels. So for your safety, we suggest you use our secure online ordering system.

What if I get disconnected?
Depending on how far you were in your ordering process, your order may still have completed successfully. Check your order by logging into the MY ACCOUNT section of MissionTix, and clicking VIEW ORDER HISTORY. If your tickets are not available, contact us and we'll help you with your purchase.

What if I change my mind about the quantity I want to order?
Within the Ticket shopping cart, you can change the quantity ordered just by typing a different number. Select Recalculate to update your total.

Why are there Service Fees?
There are actually a lot of parties involved in making MissionTix possible. For every ticket transaction, Mission Media has to pay an amount to our credit card vendor. The small service fee that we charge on each ticket helps us with those bills and allows us to continue offering you the convenience of online ticket purchasing. But don't worry, we made sure that our fee is still less than half the price of other bigger competitors.

Who handles refunds?
The decision to allow refunds is made exclusively by the venue or promoter. Typically the face value of the ticket is refunded, but because the processing of the ticket order has already occurred, the service fee cannot be refunded. Tickets are never refunded unless otherwise approved by the venue/promoter.

How are cancellations, postponements and artist venue changes handled?
Occasionally events are cancelled by the promoter, team, band or venue. If you've already purchased your tickets online, you could potentially receive a refund for that event. Generally, all decisions are handled by the venue. Please note that service fees cannot be refunded.

Is your web site secure?
Yes, our secure server software (SSL) is among the best software available today for ensuring secure e-commerce transactions. It encrypts all of your personal information, including credit card number, name, and address so that it cannot be read as the information travels over the internet.

My browser is displaying a warning message that security has expired. What does that mean?
If your web browser displays a message saying that the security certificate has expired, this applies to your browser and not to our site. You probably need to update your browser root certificates, particularly if you are using Netscape 3x. Check with your browser's documentation on how to do this.

Why do you need my telephone number and/or email? What about my privacy?
We ask you to provide us with your telephone number or an email address where we can reach you, just in case we run into a problem processing your order. Your privacy is important to us, so the information you provide is always kept confidential.

Does your site use cookies?
Yes, but only if you have them turned on. They can improve your experience at our site, but are not necessary to complete any ticket orders.

I've still got a question. How can I contact you?
You can give us a call at 410-752-8950, or 1-800-760-9008, from 10am-5pm EST on weekdays to reach our ticket experts at Mission Media, LLC. You can also email us at support@missiontix.com.